Question 1

How long does delivery take for orders within Nairobi versus other parts of Kenya?

Accepted Answer

For orders in Nairobi, delivery takes 30 minutes to 1 hour and 30 minutes, which depends on the delivery location. 90% of orders in Nairobi take less than 1 hour. For deliveries to other parts of the country, it takes 12 to 24 hours for clients to get their orders; this depends on the courier service chosen by the customer.

Question 2

Do you have a return policy?

Accepted Answer

Yes, if the wrong or defective product is delivered to you, we will exchange it immediately, and the correct perfume will be delivered to you within the hour at no extra cost. In case the wrong product is sent, notification should be made the same day for replacement; otherwise, the products are not returnable.

Question 3

Who are we?

Accepted Answer

Scentfied is a perfume shop located at Naribi CBD, we are dedicated to bringing you authentic perfumes in Nairobi and an outstanding shopping experience.

Question 4

Are the perfumes authentic and original?

Accepted Answer

Yes, we are among the most trusted and authentic perfume shops in Nairobi CBD. All our products are guaranteed to be original. We specialize in designer fragrances as well as niche perfumes if looking to get luxury perfumes for men or women, you can explore our classification page and identify some of the best designer perfumes for men and best perfumes for ladies in Kenya.

Question 5

Do you offer perfume refills?

Accepted Answer

No, we currently don't do refills we sell our products as imported with the original packaging from the manufacturer.

Question 6

Which perfume brands do you have?

Accepted Answer

We have a large collection of the best fragrance brands in Kenya, from the most popular, and best-selling fragrances, to the most expensive perfume brands globally. For remarkable women's perfume brands or the best cologne brands for men, check out our perfume brands page.

Question 7

How to order designer perfume online?

Accepted Answer

The process of purchasing your favorite perfume online in Kenya at Scentfied involves 3 steps

Find the product(s) and add them to the cart
Initialize the checkout process, you will be prompted to add your personal details and delivery details
Once you add your personal and delivery details, you will be presented with a screen to confirm your details (you can edit if there are any mistakes). If the details are correct, click the 'Place Order' button.

After completing the above process, you will receive an order confirmation email. Shortly after, we will call you to confirm the dispatch of your order. For orders in Nairobi and environs, you can pay on delivery, but for orders in other parts of the country, you pay before/on dispatch.

Question 8

What is the difference between Parfum, Eau de Parfum, Eau de Toilette, and Cologne?

Accepted Answer

The main difference between Eau de Parfum (EDP), Eau de Toilette (EDT), and Cologne (Eau de Cologne, EDC) is the concentration of fragrance oils in the formula, which affects how strong the scent is and how long it lasts

Parfum (Extrait) - (20-40% fragrance oil), strongest, longest-lasting
EDP - (15-20% fragrance oil), rich, long-lasting, versatile
EDT - (5-15% fragrance oil), fresh, lighter
Cologne - (2-5% fragrance oil), very light, short-lived

Parfum (also called Extrait de Parfum) contains 20-40% fragrance oils, making it the most concentrated and luxurious option. Parfums are rich, noticeable, but often more intimate than sharp. This is the most expensive version of a perfume for any collection, e.g, Sauvage dior has EDT, EDP, and Parfum. Sauvage Diur Parfum lasts longer and is more expensive compared to the EDP and EDT

Eau de Parfum (EDP) contains 15-20% fragrance oils, making it the second strongest / longest-lasting option.

Eau de Toilette (EDT) has 5-15% aromatic oils, creating a lighter, more refreshing fragrance. It's perfect for daily wear and tends to be more affordable than EDP. The scent is noticeable but not overwhelming.

Cologne (Eau de Cologne) traditionally contains 2-5% fragrance oils, making it the lightest option.

It's worth noting that in modern marketing, "cologne" is sometimes used generically to refer to men's fragrances regardless of concentration, but technically, it refers to this specific concentration level.

The key difference comes down to fragrance oil concentration, which directly affects intensity, longevity, and projection.

Question 9

Do you offer home delivery/office?

Accepted Answer

In Nairobi, we offer delivery to your doorstep within the hour at no extra cost and you only get to pay once you receive your order. We want to be the store that comes to your mind every time you think of where to buy original perfumes in Kenya and get excellent after-sales service. Delivery to other parts of the country takes 12-24 hours.

Question 10

Does Scentfied offer "Pay on Delivery," and what are the conditions?

Accepted Answer

Yes, we offer pay on delivery service for clients in Nairobi, with the only exception being the clients who require a delivery to be made to someone else, that is, if the recipient is not the one making the payment, e.g, when you want to gift someone, you make the payment on dispatch.

Question 11

Do you sell niche perfumes?

Accepted Answer

We have a wide collection of the best niche fragrances in Kenya, niche perfumes for ladies, men & unisex niche brands. We offer great prices and regular discounts plus free delivery within the hour. We also import specific niche products on demand for our clients.

Question 12

What are "fragrance notes," and what do they mean?

Accepted Answer

Fragrance notes are the individual scent layers that make up a perfume, categorized into top (head), middle (or heart), and base notes.

Top Notes are what you smell immediately when you first spray a fragrance. They're typically light, fresh, and volatile, lasting about 15-30 minutes.

Middle Notes (Heart Notes) emerge as the top notes fade, usually appearing 30 minutes to 4 hours after application.

Base Notes are the foundation of the fragrance, appearing 2-4 hours after application and lasting the longest on your skin.

Question 13

Can a product that is out of stock be pre-ordered?

Accepted Answer

Yes, if we don't have the product you want in stock, you can preorder with us and have the products delivered to you within 3 to 10 days.

Question 14

Do you sell home fragrances?

Accepted Answer

Yes, we do have scent diffusers and scented candles from major brands, we also have some of the best essential oil brands in Nairobi.

Question 15

How to purchase a perfume as a gift for someone else?

Accepted Answer

Gifting a perfume through Scentfied is straightforward and secure. Here's how the process works:

Placing Your Order

Simply browse our collection and select the fragrance you'd like to gift. During checkout, you'll be able to specify that this is a gift order.

Provide Recipient Details

You'll need to provide complete information about the gift recipient, including:

Full name and contact number
Complete delivery address
Any special delivery instructions
Preferred delivery time (if applicable)

Payment Requirements

To ensure a smooth delivery experience, payment must be completed on or before dispatch. This is essential because our rider will arrive at the recipient's location with the gift ready for immediate delivery. If payment hasn't been processed by then, it creates complications for both the recipient and our delivery team.

Once payment is made, we’ll prepare and dispatch your gift with care. We'll ensure it reaches the recipient promptly and securely.

Question 16

What payment methods does Scentfied accept?

Accepted Answer

Scentfied accepts several payment options:

M-Pesa
Cash payment (Pay on delivery)
Visa
Mastercard
Paypal

How payments are handled depending on your location in Kenya:

Nairobi and environs: You can pay on delivery; pay when your order arrives. The only exception is for gift deliveries, when the order recipient is not the one paying. We advise the client placing the order to make the payment for the order to avoid inconveniencies on delivery.
Other parts of Kenya: Pay before or on dispatch (i.e., before the order ships or as it’s being prepared).

Question 17

How can I purchase a perfume gift?

Accepted Answer

You can buy perfume gifts in Kenya by contacting us and specifying the exact perfume you want, or place an order, and in the order description, specify it's a gift. For gift purchases, payment is made before dispatch, but for normal orders, payment on delivery is allowed.

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